“Changing the way the world looks at Technical Services”
The Techie Dudes Story
My name is Jeff Borglum. I am the owner / President of Techie Dudes. I’ve been in the technology industry for 39 years. Back in 1983 I started with Sperry Univac, a mainframe company. As technology companies go, they merged with Burroughs Computers in 1988 and became Unisys. As many mergersgo, they continued to lay off many people for the next few years.
In 1991 I decided to make a jump and go to a little networking company (CNT Computer Networking Technology) startup back when networking was just getting started. I was employee number 125, and over the next 27 years they bought out other companies, merged, and were bought several times growing to over 7600 employees and became the 2nd largest networking company in the world (Brocade Communications), right behind Cisco. Halfway through my employment I was promoted to director of Premier Customer Services where I really grew my passion for customer service. My team was responsible for the success of large enterprise clients.
Then in 2017 Brocade was bought out by a large company based in Singapore that sold most of the company off in segments, in which my job was displaced. This happened to be the week of Thanksgiving, so I decided to take some time off and determine what else I would like to accomplish.
This is when I decided to start my own business supporting residents and commercial small businesses with computer and network support. In my research most IT computer service businesses focus on the mid-sized businesses, but there are few that focus on helping the small businesses of America.
Our business is focused on two segments as you can see from our web site, which are Residential and Small Business. When we say small business, we support everyone from a 1 person business to a little over 100 employees. For that reason we have several different contract types / levels to fit the size of your company. The people employed at Techie Dudes have a broad level of field experience in computers, networking, security, and small business SW and tools.
We are your computer and network specialists.
Techie Dudes Vision
We prioritize fulfilling our commitments and surpassing expectations to cultivate lasting relationships with our customers. Continuously striving to go above and beyond, we seek to exceed expectations by delivering exceptional service. We understand that exceptional customer service is our baseline, and we consistently aim to surpass it.
We earn the trust of our clients by consistently demonstrating integrity and maintaining up-to-date expertise in our technical domain. This ensures that our recommendations are met with confidence and belief. We adhere strictly to truthfulness in all our communications.
Our proficiency stems from extensive training and hands-on experience, which we eagerly impart to our clients. As outgoing individuals, we fearlessly tackle even the most challenging scenarios, offering effective solutions with confidence.
Effective communication is a collaborative process, beginning with active listening to comprehend our clients’ needs thoroughly. We prioritize understanding their requests and maintaining transparent communication throughout every stage of our engagements. Internally, we ensure seamless communication among team members, ensuring everyone remains well-informed and aligned.
We are deeply committed to providing exceptional customer service to our clients, ensuring that each individual is treated with the utmost respect and dignity, mirroring the standards by which we ourselves wish to be treated. Furthermore, we actively seek opportunities to engage with and support our community, leveraging our skills and resources to make a positive impact whenever feasible.
We strive to provide service to others above ourselves.